May Pennsylvania Statewide Training Call

Recorded On: 05/13/2021


May 13, 2021 at 3:00pm ET

Small Steps, Big Results: 5 Steps to Improve Your Website Experience

Improving your customer experience doesn’t have to mean overhauling your website or looking for the next “big idea.” In fact, you can find success by starting small and implementing changes gradually. Hear 5 simple strategies that can result in big payoffs for your organization.

Learning Objectives:

  • Provide learners with real-world examples of digital change with real results
  • Provide learners with a 5-step plan that can implemented immediately
  • Gain insights into the power of gradual changes and how they be implemented by any organization

About the Pennsylvania Statewide Training Calls

These are monthly calls to gather Pennsylvania-based arts and culture organizations. Participants will receive agenda items and topics at least a week in advance of the scheduled call. For questions, please contact Jerelle Jenkins at

Alex Mouw

Principal Digital Strategist

Results Direct

My professional mission is to provide knowledge that empowers non-profits and member-driven organizations to make better digital technology decisions that facilitate the achievement of their mission and goals. As a digital strategist my focus is helping Results Direct’s clients to align their missions with their web and mobile communications channels, including content strategy, graphic design, content management system deployment, mobile app delivery, and systems integration. When not working, I love hiking and traveling with my husband and two sons, cooking, and brewing beer.


May Pennsylvania Statewide Training Call
Live event: 05/13/2021 at 3:00 PM (EDT) You must register to access.